Customer care
Shipping & returns
Clear delivery options, honest estimates and a simple return process — written as demo content you can adapt.
Sample policy for the VOLT demo storefront. Replace it with your own terms before going live.
At a glance
Free over $100
Standard shipping on qualifying orders.
Ships in 1–2 days
Orders are packed on business days.
30-day returns
Unused items in original packaging.
Refunds in 5–7 days
After your return is inspected.
How shipping works
From checkout to your door in four steps.
- 1
Order placed
You'll receive a confirmation email with your order summary.
- 2
Packed
We pick and pack your order within 1–2 business days.
- 3
Shipped
A tracking link is emailed as soon as the carrier collects your parcel.
- 4
Delivered
Most orders arrive within the estimate for your chosen option.
Delivery estimates
Estimates are sample values in business days and begin once your order ships.
| Option | Estimate | Cost |
|---|---|---|
| Standard | 3–5 business days | $9 · Free over $100 |
| Express | 1–2 business days | $19 |
Shipping costs
Standard shipping costs $9 and is free when your order total after discounts reaches $100. Express shipping is a flat $19. Taxes and duties are not calculated in this demo — configure them in your commerce platform.
Returns
Changed your mind? Return unused items within 30 days of delivery.
- 01
Request a return
Contact support with your order number and the items you'd like to return.
- 02
Pack it up
Use the original packaging and include all accessories and manuals.
- 03
Drop it off
Attach the prepaid label we send and drop the parcel at the carrier.
- 04
Get your refund
Once inspected, we refund your original payment method.
Eligibility
Usually eligible
- Unused items in original, undamaged packaging
- All accessories, cables and manuals included
- Returned within 30 days of delivery
- Items that arrived faulty or damaged
Usually not eligible
- In-ear products with opened hygiene seals
- Items damaged through misuse
- Returns requested after 30 days
- Gift cards and downloadable content
Refunds
We inspect returns within 2 business days of arrival. Approved refunds go back to your original payment method and typically appear within 5–7 business days, depending on your bank. Original shipping costs are refunded only when an item arrived faulty.
Common questions
Still have a question?
Our support team can help with orders, returns and product questions.